Customer Service

USA Filtration Systemst knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting USA Filtration Systems, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does USA Filtration Systems Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at USA Filtration Systems. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Scroll to the bottom of this page to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses USA Filtration Systems. Scroll to the bottom of this page to see examples of the information we receive. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at USA Filtration Systems if we cannot recognize you, we want you to be aware that these tools exist.

• E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from USA Filtration Systems if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please let us know.

• Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

What About Cookies?

• Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart between visits.

• The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of USA Filtration Systems's coolest features, and we recommend that you leave them turned on.

Does USA Filtration Systems Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the subsidiaries USA Filtration Systems, Inc., controls. 

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

• We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Children
USA Filtration Systems does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use USA Filtration Systems only with involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit USA Filtration Systems, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Michigan. If you have any concern about privacy at USA Filtration Systems, please send us a thorough description and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.

No returns will be accepted without a return merchandise authorization (RMA) number, or out of context of the return policy detailed below. To obtain a return authorization number please contact customer care at sue@aquapurefilters.com.

The following are the official guidelines for qualification of a return authorization number:

1. All returns must be received by Aqua Pure Water Conditioning Inc. in the original packaging and accompanied by an Aqua Pure Water Conditioning sales receipt.

2. Merchandise received damaged may be returned within 15 days of receiving the merchandise for replacement. No shipping charges will occur for replacement merchandise.

3. Merchandise received by the error of Aqua Pure Water Conditioning. If for some reason Aqua Pure Water Conditioning Inc. inadvertently shipped an incorrect model to you. The merchandise may be returned to Aqua Pure Water Conditioning within 15 days of receiving product. The proper model will then be shipped to the customer. No shipping charges will occur for replacement merchandise.

4. Aqua Pure Water Conditioning offers our valued customers a 15-day money back guarantee. If for some reason you are not satisfied with merchandise you may return the merchandise to Aquapure Water Conditioning for exchange or refund. All merchandise MUST be in Brand New Condition and meet all other stipulations of Aquapure Water Conditionings return policy.

5. Any and all merchandise returned Aquapure Water Conditioning without a return authorization number will be refused and returned to customer postage due.

6. Restocking fees may apply to returned merchandise.

7. It is assumed that customers interested in knowledge about Aquapure Water Conditioning return policy have read, understood and agreed to the policies contained on this page.

Placing Your First Order
Placing an order with USA Filtration Systems is easy. There's no need to create an account first. You will have done that once you've placed your first order online. 

Finding Items
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches on the side navigation bar of each page. When you find an item that interests you, click the title or name of the item to see its product information page. Here you will find more information about the item.

Adding Items to Your Shopping Cart

If you want to order an item from USA Filtration Systems, click the "Add to Cart" button on the item's product information page.  Once you've added an item to your shopping cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking "Cart Details" at the top of every page of our Web site.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart.   When you're ready to place an order for everything in the in your shopping cart, click "checkout". You will be taken to the first page of the order form.

Signing In

"If you are new to our store, please take a moment to register with us. By registering with us you avoid reentering your contact information the next time you purchase from us."  Fill in the information below this comment when you are checking out.

Enter a Shipping Address

Tell us where you would like to ship your order.

Select a Shipping Method


Provide a  Method of Payment

We accept VISA & Master Card

Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.

Water Filters & Softeners Ordering Options:

• ORDER BY CREDIT CARD ONLINE USING OUR HIGH SECURITY SERVER. 
  (SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange)
  
  Credit cards accepted:
  
   

• You can also order by phone using your credit card. 

• Order by credit card using fax.  Add your items to the online catalog shopping cart, go through the normal checkout procedure, print out the form, and fax it to us. 

• Order by check or money order through postal mail:  Add your items to the online catalog shopping cart, go through the normal checkout procedure, print out the form, and mail it to us.  

• Order by credit card through postal mail.  Add your items to the online catalog shopping cart, go through the normal checkout procedure, print out the form, and mail it to us with your credit card information